Broadvoice sucks
In my opinion anyone looking for a VOIP provider should stay away from Broadvoice for the following reasons:
* Emails to support@broadvoice.com never get answered. (at least none of mine have)
* Service is spotty. Sometimes your calls just stop working for no reason even though your device is registering with their server. Also sometimes you can't hear the other caller and sometimes they can't hear you.
* "features" suddenly stop working. You can email support, but they will never answer.
* Calls to support end in a fast busy most of the time... You never reach a human.
* when you do call support the music on hold is the worst music that you have ever heard.
* When broadvoice has a major outage they don't credit your account. You pay even if their service does not work for no fault of your own.
* Their voice quality has gone down hill (I have 1mb down and 300k up reserved specifically for broadvoice and MRTG shows my QOS never falls below this for my sipura. It's not a bandwidth problem on my end.)